Me: "This is Jeanne how may I help you?"
Him in a dry serious tone: "I'm calling about account # $$$$$ there is a credit. She is deceased...that means dead right?"
Me: "Yes it does."
Him sharply: "It's been a long time coming believe me!"
Me: "Let me confirm the address: xxxxx "
Him: "That's right. If I had killed her sooner I would've gotten my refund sooner right?"
Me: pause "I don't know what to say to that."
Him sarcastically: "I bet you don't. Thanks!"